Refund and Cancellation Policy
Clear, Fair and Disclosed Before You Pay
This policy explains the conditions under which cancellations, refunds and appointment rescheduling are handled for Inteledoc's doctor-led weight-management programs.
Nothing in this policy excludes any refund or remedy required under applicable law.
At a Glance
Before the first consultation
Full refund of the program fee
Refund processing
Initiated within 5–7 business days of confirmation
Rescheduling notice
At least 24 hours requested
Website: www.inteledoc.com
Effective Date: 01.05.2026
Last Updated: 19.10.2026
Introduction
Inteledoc provides doctor-led weight-management programs that may include doctor consultations, dietician consultations, personalised dietary guidance and ongoing progress reviews.
This Refund and Cancellation Policy explains the conditions under which cancellations, refunds and appointment rescheduling are handled.
Program Fees and Inclusions
The program fee covers the doctor consultations, dietician consultations and other services expressly included in the selected program description.
Medicines, laboratory investigations, supplements, food products and other products or services not expressly included in the program fee will be charged separately, where applicable.
Cancellation Before the Program Starts
If a patient requests cancellation before the first consultation or before any substantive program service has been delivered, the patient will be eligible for a full refund of the program fee paid.
Cancellation requests must be submitted through Inteledoc's official email address or other designated support channel.
Approved refunds will ordinarily be initiated within 5–7 business days of confirmation.
Refunds After the Program Has Started
For multi-month weight-management programs, refunds will be calculated on a monthly basis and not according to the number of individual consultations, calls, diet plans or other included services used during a particular month.
Each month will be treated as a separate program service period.
- ✔Full, unused months remaining after the current commenced month may be eligible for a refund.
- ✔Months already commenced or completed will ordinarily be treated as utilised for refund-calculation purposes.
- ✔Where a discounted multi-month package has been purchased, the additional pricing adjustment described in Section 5 will apply.
No arbitrary cancellation or administrative deductions will be imposed.
Nothing in this policy excludes any refund or other remedy required under applicable law.
Refund Calculation for Discounted Multi-Month Programs
Inteledoc may offer discounted pricing for longer-term programs, including three-month and six-month packages. These discounts reflect the patient's commitment to the selected program duration.
If a patient purchases a discounted multi-month package and subsequently cancels before completing the full program duration, the charges for the period utilised may be recalculated using the applicable shorter-term plan rates, as disclosed before payment.
The applicable rate may be based on the monthly plan, three-month plan or six-month plan, depending on the duration of the program utilised.
The refund will be calculated as follows:
For this calculation, the charges for the utilised period will be determined using the applicable plan rates and the pricing adjustment disclosed at the time of purchase. The applicable monthly service-period rules in Section 4 will also apply.
The applicable short-term rates and the method used to calculate refunds must be made available to the patient before payment. No undisclosed or arbitrary charges will be imposed.
Clinical Unsuitability
If the treating doctor determines that a patient is clinically unsuitable for the program before it begins, the patient will receive a full refund of the program fee.
If clinical unsuitability is identified after the program has started, Inteledoc will assess the refund based on the circumstances, the program services already provided and the applicable pricing and refund provisions.
Where a discounted multi-month package has been purchased, the pricing adjustment in Section 5 may be applied only to the extent that it is lawful, appropriate to the circumstances and consistent with the terms disclosed before payment.
Nothing in this section limits any refund or remedy required under applicable law.
Appointment Cancellation and Rescheduling
Patients are requested to provide at least 24 hours' notice when requesting cancellation or rescheduling of a scheduled consultation.
- ✔At least 24 hours' notice: The consultation may be rescheduled without penalty, subject to appointment availability.
- ✔Less than 24 hours' notice: The consultation may be treated as used under the applicable program terms, provided this condition was disclosed before purchase.
- ✔Missed appointments: A consultation missed without prior notice may be treated as used under the applicable program terms.
Exceptions may be considered in cases of medical emergencies or other exceptional circumstances.
If Inteledoc cancels a consultation, an alternative appointment will be offered without additional charge. If a reasonable alternative cannot be provided, an appropriate resolution or refund will be offered in accordance with applicable law.
Refund Processing
Approved refunds will ordinarily be initiated within 5–7 business days of confirmation.
Refunds will generally be processed through the original payment method wherever possible. The time taken for the funds to appear in the patient's account may vary depending on the bank, card issuer or payment service provider.
If a refund has not been received within the communicated timeframe, the patient may contact Inteledoc with the relevant payment or transaction reference.
Medicines, Laboratory Tests and Other Separately Purchased Items
Medicines, laboratory investigations, supplements, food products and other separately purchased items are not included in the program fee unless expressly stated.
Refunds or cancellations for these items will be handled according to the applicable supplier's terms, the nature of the item and applicable law.
How to Request a Cancellation or Refund
To submit a cancellation or refund request, please contact Inteledoc through the official contact details published on our website. Please provide:
- ✔Your name and registered contact details.
- ✔The name and duration of the program purchased.
- ✔The date of enrolment.
- ✔Your payment or transaction reference.
- ✔The reason for the request, where applicable.
Inteledoc will review the request and communicate the outcome, the applicable calculation and any refund amount.
Changes to This Policy
Inteledoc may update this policy from time to time to reflect changes in its services, pricing structures or applicable legal requirements.
The terms applicable to a purchase will be determined in accordance with the policy and pricing communicated at the time of purchase and applicable law. Changes will not override accrued rights or mandatory legal requirements.
Contact Information
For cancellation, refund or rescheduling requests, please contact:
Governing Law and Patient Rights
This policy is governed by the laws of India, including applicable consumer-protection legislation.